SIZE EXCHANGE - RETURN - WARRANTY

First size exchange free of charge up to 60 days from receiving your order.

Request it here

First exchange free:

• We collect the product
• We check that it is unused and has its labels
• We send the new item

Additional exchanges, from the second exchange onwards, cost €4.90.

Conditions:

• The new item is only sent after receiving the original product
• Used products or hygiene products are not accepted
• It is not necessary to return gifts

Area: Mainland Spain, Balearic Islands and Portugal, excluding Madeira and Azores.

Private customers only.

You can request a return within 60 days.

Area: Mainland Spain, Balearic Islands and Portugal, excluding Madeira and Azores.

Request it here

Option A · Drop off at a Nacex office or point

• Cost: €4.90, deducted from the refund
• You will receive a return code by email to drop off the package at any Nacex office or point

Option B · Home collection

• Cost: €6.90, deducted from the refund

Return conditions:

• Used products are not accepted
• Items must be new, with original labels and seals
• The original packaging must not be damaged
• For hygiene reasons, returns are not accepted for underwear, socks, boxers, caps, bandanas, wristbands, insoles or incomplete products

Refund:

• The refund will be made using the same payment method used for the purchase
• The maximum period is 14 working days from receipt at our warehouse
• Any applicable return costs will be deducted

All our products include a 3-year warranty, provided directly by the manufacturer.

Tienda Padelpoint acts as an intermediary between the customer and the brand, managing the request and communicating the resolution.

How to request a warranty?

To start a warranty claim, you must open a ticket in our Customer Service Centre: Access here

It is important to complete all the requested information so that we can process it correctly.

Our Warranty Department will tell you the next steps.

Management times:

The warranty process may take approximately between 1 and 3 weeks from processing, depending on the manufacturer.

Evaluation process:

1. Product assessment: the brand may request to physically inspect the item before issuing a resolution.
2. Warranty approved: the manufacturer accepts the warranty.
3. Warranty rejected: the manufacturer rejects the warranty and will state the reasons in an official report.

Possible resolutions:

Repaired product

If the manufacturer determines that the product can be repaired, it will be repaired and sent back to the customer.

Product replacement

• The same product will be offered, if in stock
• If unavailable, you may choose another item from our website
• If there is a price difference, we will tell you how to manage it

Refund

For approved international warranties, the refund will be made using the same payment method as the original order, always following the Warranty Department’s instructions.

Management of the defective product:

• Depending on the manufacturer’s instructions, the product may be collected or may need to be destroyed
• The customer must keep the product until the final warranty resolution

Rejected warranties:

If the warranty is rejected, the manufacturer will issue an official letter stating the reasons, which will be provided to the customer.

Special conditions · Padel balls:

It is essential to keep the original ball cans during the warranty period.