PADELPOINT EUROPA S.L. - CIF B-42660332
Alicante Commercial Registry
Volume 4235 - Folio 138 - Sheet A-166353
PADELPOINT EUROPA S.L.
Avenida Villajoyosa, 67. Polígono Industrial La Alberca, 03530 La Nucía (Alicante - Spain)
General information. In accordance with Article 10 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, we make the company details available to users.
PADELPOINT EUROPA S.L. is registered at Avenida Villajoyosa, 67. Polígono Industrial La Alberca, 03530 La Nucía, with tax ID B-42660332.
Registered in the Alicante Commercial Registry, Volume 4235, Folio 138, Sheet A-166353.
The website tiendapadelpoint.com is an online sales platform for padel products and sports activities.
Its main purpose is to provide customers and the general public with information about the company, product sales and services offered in the online store categories.
Privacy policy. Adapted to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (GDPR).
View Tiendapadelpoint.com privacy policy
Users can access the GDPR tools and resources on the website to manage their consents.
Terms of use. The terms of access and use of the website are governed by current legislation and the principle of good faith, and the user undertakes to make proper use of the website.
Conduct contrary to the law or to the rights or interests of third parties is not permitted.
Using Tiendapadelpoint.com means acknowledging that you have read and accepted these terms and the applicable legal regulations.
To pay for your purchase at Tiendapadelpoint.com, several payment methods from different providers are available.
For international payments, you can use Google Pay, Apple Pay and the international payment gateway.
For hand delivery and cash on delivery in Spain and Portugal, the transport company delivers the parcel and the customer pays the courier directly.
For bank transfers, the customer can make the payment to the bank accounts shown during the order process.
We offer PayPal and PayPal in 3 instalments, with financing approval being the responsibility of PayPal.
We also offer Banco Santander payment terminal with BIZUM and, for international payments, the Revolut gateway with Google Pay and Apple Pay.
For payment in instalments in Spain, Aplazame is also available.
Orders shipped to Spain and Portugal are sent from our ICP-Padelpoint logistics centre located in the province of Madrid.
Parcel delivery is made within an estimated time of 24 to 48 hours from dispatch from our warehouses.
Shipping to mainland Spain and Portugal is free from €59.95, after the corresponding coupons or discounts have been applied.
If the order is below €59.95, the shipping cost shown during checkout will apply.
Double tracking - double security - double information.
When the order is completed, the system may send a message with the initial shipment tracking. In this initial tracking, the customer can review shipment details and, where applicable, modify or complete the delivery address.
Once the order has been shipped, you will receive a new dispatch confirmation with the tracking from the assigned transport company.
In the customer account, if registered, you can always check whether the order is being prepared or has already been shipped.
All our cash on delivery orders have a fixed cost of €2.50 if the purchase amount is less than €99.
If the purchase is greater than €99, the cash on delivery cost will be 3% of the purchase value, VAT included.
The total order value, including the cash on delivery fee, must be paid to the courier upon delivery.
There are no order dispatches or deliveries on Saturdays and Sundays.
Delivery to the Balearic Islands is carried out by sea.
The estimated delivery time is 48 to 72 working hours from dispatch from the warehouse in Palma de Mallorca, and from 72 working hours for the other islands.
The cost is the one shown in the store, with free shipping when the purchase is equal to or above €59.95.
Orders for the Canary Islands are managed under the logistics conditions shown during checkout, including applicable shipping costs, taxes and handling fees.
Orders to the Canary Islands are dispatched in groups according to logistics planning. Delivery times may vary depending on the island, transport and required procedures.
Shipments to the Canary Islands do not offer cash on delivery.
Orders for Ceuta and Melilla are carried out under the conditions shown during checkout.
The customer’s ID document may be required to manage the shipment. Shipments to Ceuta and Melilla cannot be cash on delivery.
Delivery times may vary depending on transport, delivery address and associated procedures.
The buyer has the corresponding legal period from the delivery date of the order to exercise the right of withdrawal, according to applicable regulations.
Personalised products, products configured by the customer, unsealed, tested or used products where hygiene, health, safety or quality is affected, or those included in legal exceptions, will not be accepted.
The customer must open the corresponding request and follow the procedure established in our returns policy.
Once the request has been accepted, the product must be sent in its original packaging, unused, with labels and seals intact.
Returns in Spain and Portugal.
Option A — Drop-off at a NACEX office or point: if you drop off the item at a NACEX office or point, the return cost is €4.90 VAT included.
Option B — Home collection: if you prefer us to arrange collection by courier, the service cost is €6.90 VAT included.
For returns with more than 5 items, the cost increases to €10.90 VAT included.
These amounts will be deducted from the total amount to be refunded.
For size exchanges, warranties or any product issue, the customer must follow the procedure indicated on the corresponding exchanges, returns and warranties page.
The customer service team will review each request and communicate the necessary steps depending on the case.
For international shipping, orders within the European Union usually take between 2 and 5 days depending on the delivery country.
The rest of the world destinations may take between 5 and 12 days. The usual carriers are UPS, DHL and NACEX.
The shipping cost will depend on the volume, weight of the purchase and destination country.
Some countries may have customs duties, taxes or import charges that must be paid by the customer.
If the order is returned from customs, the costs arising from the return will be the buyer’s responsibility.
International shipping policy.
Once the order has left our warehouse and reached customs in the destination country, management, clearance and collection of the shipment are the customer’s responsibility.
Shipping costs are non-refundable if the order is abandoned, not collected or not delivered for reasons beyond Tiendapadelpoint.com’s control.
In the event of visible damage, the customer must report the issue within the period established by the transport company and provide clear photographs of the damage and original box.
It will not be possible to cancel an order once it is being prepared or has left our warehouse.
