14-Day Returns at Tienda Padelpoint

Everything you need to know about the 14-day return policy at our store

At TiendaPadelPoint, customer satisfaction is key. That's why we offer a 14-calendar-day period to return any product purchased on our website. This policy is designed so you can shop with total confidence, whether you choose padel rackets, padel shoes, or any other item such as racket bags, padel clothing, or balls.

You can also visit our padel accessories section for any extra items you need, and if you want deals, don't miss our OUTLET with huge discounts.

Right of withdrawal and returns

Consumer law acknowledges the right of withdrawal in online purchases, allowing customers to return a product within the first 14 days after receiving it, with no need to justify the reason. At TiendaPadelPoint, we apply this policy transparently and efficiently for your peace of mind.

Which products can be returned at TiendaPadelPoint?

The 14-day return policy covers most products available in our store, from padel rackets and shoes to racket bags, sportswear, accessories, and padel balls. It's important that products are unused, in perfect condition, in their original packaging, and with tags.

• Personalized or custom-made products may be excluded from returns.
• Items purchased from the OUTLET section may have special conditions; check before purchasing.

Conditions for returns

For the return to be accepted:

• The product must be unused and in perfect condition.
• Include all accessories, original packaging, and tags.
• Notify your intention to return the product within 14 days of receipt.
• Contact our customer service team to initiate the process.

How does the return process work step by step?

The process to request a return is very simple:

1. Contact our Customer Service, indicating your order number and reason for withdrawal.
2. Prepare the package, ensuring the product meets the required conditions.
3. Send it to the address provided by our team, bearing the shipping costs unless it's our error.
4. Once received and checked, we will refund the amount paid using the same payment method used for the purchase.

If you bought products from top brands like Adidas, Babolat, or Head, the return process is identical to that for other items.

Timeframes and refund method

The refund is made within a maximum of 14 days from the receipt and verification of the goods. We use the same payment method as your purchase, guaranteeing speed and security.

Are there any costs associated with returns at TiendaPadelPoint?

In most cases, the return shipping cost is borne by the customer, except when there's a shipping error or defective product. If the product received does not match your order or arrives damaged, we cover all the costs and arrange collection for your convenience.

If you have questions about the conditions, check our News section, where we update any changes to our returns policy.

Tips to speed up your return

• Always keep the original packaging and tags until you are sure to keep the product.
• Take photos of the product before sending it to avoid issues.
• Check the special conditions of products in the OUTLET.
• Review the 14-day period and communicate as soon as possible.

What happens after you request a return and how to contact support?

Once you initiate the return, you'll receive confirmation via email. Our team will check the product and, if everything is correct, we will proceed with the refund. If you have any doubts during the process, our support team is available via email, phone, or chat on the website.

Can I exchange a product instead of returning it?

If you prefer to exchange a product (for example, change clothing size or shoe model), the process is just as simple. Contact our team to get instructions for the exchange or return, as best fits your needs.

Recommended products and news

We invite you to regularly check our News section, where you'll find the latest arrivals in rackets, shoes, and accessories, as well as news on policies and special promotions.