What to do if your international order is delayed or affected

How to act if your international order is delayed or affected

When you shop at TiendaPadelPoint, whether you are looking for padel rackets from leading brands like Adidas, Bullpadel or Black Crown, or accessories, apparel or shoes, you expect your international order to arrive quickly and without issues. However, occasionally delays or incidents may occur in international shipping. In this guide, we explain how to proceed and what options you have to resolve any unforeseen events.

Why can delays happen in international shipments?

International shipments depend on multiple factors such as customs, destination country logistics, or adverse weather conditions. Moreover, the demand for padel products, especially during new arrivals and launches, can increase processing and delivery times. Well-known brands like Head, Wilson or Nox may experience high demand, which impacts delivery times.

What steps to take if your international order doesn't arrive on time?

If your order of padel shoes, apparel or any other product doesn't arrive within the estimated timeframe, follow these recommendations:

• Check tracking: Use the tracking number provided to check your order on the courier's website.
• Check your country's customs: Sometimes packages are held by customs. Contact your customs office if you detect any anomaly in the tracking process.
• Contact customer service: Write to TiendaPadelPoint giving your order number and all relevant details about the incident. The team will respond personally and help you with the courier process.

Documentation and information needed to manage incidents

To speed up resolution, have at hand:

• Order number and personal details.
• Screenshots of tracking and courier messages.
• Any communication received from customs or the courier.

What solutions does TiendaPadelPoint offer for delays or incidents?

At TiendaPadelPoint we are committed to providing you with the best possible experience, even in cases of delays or logistics issues. Depending on the case, the following solutions may be offered:

• Resending the order: If the package is lost or cannot be delivered, the option of sending a new product is evaluated.
• Refund: If the order is declared lost by the courier and you do not wish a replacement, you can request a refund.
• Direct assistance: The customer service team will assist you throughout the claim process with the courier.

Additionally, you can take advantage of our offers in the OUTLET section while resolving any incident, so you can continue improving your equipment.

What to do if you receive your order with incidents?

If the order arrives damaged, with missing items, or any other issue, we recommend you:

• Take photos of the condition of the package and products.
• Contact TiendaPadelPoint immediately, explaining what happened and attaching photographic documentation.
• Keep the original packaging.

The team will assess the best solution for your case, whether replacement, partial or total refund, or shipment of missing products.

Recommendations to avoid incidents in your international orders

Before finalizing your purchase of padel accessories or any other category, check that your data is correct and complete, especially the international address. Also consider high-demand periods or holidays in your country and in Spain.

• Choose recognized brands like Asics, Babolat or Dunlop to ensure availability and international support.
• Check shipping and customs conditions before payment.

For any questions about products, from padel balls to racket bags, our team is always available to advise you.

Advantages of buying at TiendaPadelPoint for international customers

Buying at TiendaPadelPoint guarantees you access to the best padel brands, personalized service and solutions for any international incident. Our catalog includes new arrivals, exclusive products and offers in all main categories.

How to contact TiendaPadelPoint for any international problem

To solve any delay or incident, contact the official channels of TiendaPadelPoint. It is important to provide as much information as possible and maintain fluid communication with our team for efficient management.

• Email and phone support.
• Assistance in several languages.
• Direct management with major international couriers.

At TiendaPadelPoint we work every day so that your shopping experience is secure and satisfying, wherever you are.