Guarantees on products and brands at TiendaPadelPoint

Total confidence in every purchase of products and brands

Purchasing specialized sports equipment such as rackets, shoes, clothing or padel accessories requires the peace of mind that, in addition to leading brands, your investment is protected. At TiendaPadelPoint we are committed to offering solid guarantees on all our products and each of the brands we sell.

We bet on quality and customer satisfaction, which is why we work with a selection of renowned manufacturers such as Adidas, Asics, Babolat, Bullpadel, Black Crown, Head, Nox, Wilson and many more, thus guaranteeing the authenticity and direct support of each brand.

What type of guarantee covers your purchase at TiendaPadelPoint?

All products purchased in our store have the current legal guarantee, as required by Spanish and European regulations. This means that any manufacturing defect or original fault in the product is covered for a minimum period of two years from the date of purchase. Padel rackets, shoes, clothing and other items are protected, as long as the use has been appropriate and the proof of purchase is kept.

Additionally, certain leading brands such as Starvie, Dunlop or Drop Shot offer additional or specific guarantees, extending coverage against material or manufacturing defects. Always check the product sheet for the particular details of each brand.

Guarantee management process

In the event of an incident, the process to claim the guarantee is simple and fast. Just contact our customer service team, providing the proof of purchase and a description of the problem. We take care of mediating with the brand and managing the repair, replacement or return as appropriate. We work closely with each manufacturer to offer an agile and satisfactory solution.

Which brands have official support at TiendaPadelPoint?

One of the differentiating points of our store is that we are authorized distributors of top brands in the sector. Among them, Cartri, Diadem, Mizuno, Lotto, MUNICH, and many others. This ensures that any product purchased in our sections, such as padel shoes or rackets bags, has the official support of the manufacturer.

Official support means that every item is original, new, and covered by the guarantee stipulated by the brand. In addition, you can find real OUTLET offers on products that maintain their full guarantee coverage, allowing you to save without giving up security.

What about accessories and outlet products?

All accessories and OUTLET items retain the current legal guarantees, as long as they are new and not refurbished products. Therefore, your purchase is equally protected, even if the price is lower or it is a special clearance.

How to manage an incident or defect in your product?

If you have any problem, the first step is to contact our specialized team. We will guide you to provide photos, descriptions or the necessary proof of purchase. Our commitment is to mediate with the brand, whether it is Siux, Vibora, Royal or any other, so that you get a quick response.

Most incidents are resolved by replacement or repair, although a return is also possible if the product cannot be repaired. This process is completely free for the customer, as long as the issue is covered by the guarantee.

Guarantee periods and conditions

The guarantee period starts from the purchase date. It is important to keep the invoice or ticket, as it will be your reference document. Please note that the guarantee only covers manufacturing defects and not damage from improper use, knocks or normal wear and tear. If you have any questions, our team is available to assist you every step of the way.

Why buy with guarantee at TiendaPadelPoint?

Choosing a store that offers official guarantees and personalized attention makes a difference. At TiendaPadelPoint, every purchase is covered by the security of working with authorized distributors, extensive experience and hundreds of references in padel rackets, shoes, balls, clothing and more.

In addition, if you want to keep up to date with news or take advantage of the best OUTLET opportunities, you can do so with the peace of mind of purchasing guaranteed and original products.

Customer service and professional advice

At TiendaPadelPoint we not only offer guarantees, but also a team ready to solve any doubts or queries about your purchases, orders and products. Our goal is your full satisfaction before, during and after your purchase.