How to return your order if there is a problem

Key steps for handling padel order returns

At TiendaPadelPoint, we understand that despite our efforts to offer the best products such as Accessories, Padel Rackets or Padel shoes, issues can arise after receiving your purchase. If you have a problem with your order, returns and exchanges are part of our satisfaction commitment.
TiendaPadelPoint offers a clear and safe policy so that your return experience is simple and fast.

Why return a product?

There are several reasons for requesting a return: defective products, wrong size, incomplete orders, or damage during shipping. The first step is to identify the cause and check if your item, such as those from renowned brands like Adidas or Bullpadel, meets the return requirements.

What documentation do you need to start the return?

To start your return process, collect the order number, purchase invoice, and photos of the product if there are damages. It is essential to keep the original packaging, especially for products in categories like Rackets Bags or Padel Balls. This will help customer service manage the process and speed up the solution.

Deadlines for requesting a return

In general, you have 14 calendar days from receipt of the order to exercise your right of withdrawal, as long as the product has not been used and retains its labels and original packaging. For OUTLET items, such as those in the OUTLET section, deadlines and conditions may be subject to exceptions, so we recommend checking the details of each product.

Step-by-step procedure to return your order

1. Contact customer service: Send an email to our team or use the web form explaining the reason for the return. Attach basic information and images if necessary.

• Indicate the order number and the affected product.
• Detail the reason: wrong size, defect, damage, etc.
• Include photos if it is a defect or damage.

2. Receive instructions: The TiendaPadelPoint team will guide you on how to manage the return shipment. Sometimes we will provide a shipping label or instructions for using your own carrier.

3. Pack the product correctly: Use the original packaging and ensure the product is in the same condition as received, especially if it is Ropa Padel or items from brands like Black Crown or Wilson.

4. Send and wait for confirmation: Once received and the state of the product is checked, you will receive confirmation by email and we will proceed with the refund or exchange.

Special cases in returns

Some products, such as opened balls, clothing without tags, or personalized items, may not be suitable for return. Always check the specific conditions on the product page or contact our team before proceeding.

What if the product is defective?

If your order has a manufacturing defect, TiendaPadelPoint will process the warranty with the corresponding brand, such as Babolat or Siux. You must provide photographic evidence and a brief description of the problem. Our team will assess the case together with the manufacturer, keeping you informed throughout the process and speeding up the exchange or repair as appropriate.

Tips to speed up your return

• Always check the condition of the package upon receipt.
• Do not use the product if you detect any defect.
• Keep the original packaging until you confirm everything is correct.
• Contact our customer service quickly to avoid missing the return deadline.

How is the refund or exchange made?

Once the return is accepted, you will receive a refund through the same method you used for the purchase or, if you prefer, you can request a replacement product. If you are looking for new arrivals, we recommend visiting our Novedades section to discover the latest releases.

What about shipping costs?

In the case of defective products or incorrect shipments, TiendaPadelPoint covers the collection and shipping costs of the new item. If the return is due to withdrawal, the costs are borne by the customer unless otherwise indicated on the product page.

Where to find help during the return process?

Our customer service team is available to resolve any doubts about returns, whether for Head, Nox or any other brand. Use our contact channels for personalized advice and a successful return.

Advantages of shopping at TiendaPadelPoint

• Clear and transparent return policy.
• Wide variety of brands and products.
• Personalized attention and quick response.
• Official warranty on all products.