What if a product runs out during my purchase?

Solutions when a product sells out during your order

Sometimes, due to high demand for Padel Rackets, Padel shoes or other items, the product you've added to your cart may sell out before you complete your purchase. This can happen especially during OUTLET periods or special promotions. In this article, we explain in detail how our store acts and what options are available to you.

Why can a product sell out during purchase?

The online shopping process is very dynamic, and often several users are interested in the same item simultaneously. Popular products from brands such as Adidas, Bullpadel or Wilson can sell out within minutes due to high demand. Stock is only reserved once payment is completed, so if another customer finishes before you, the product may become unavailable.

How will I know if the product is out of stock?

At TiendaPadelPoint, our system is designed to notify you when a product is no longer available. If you try to complete your purchase and the product is already out of stock, you will receive an automatic on-screen notification. This applies to Padel Balls or any other accessory or equipment.

What steps to take if the desired item is out of stock?

In this case, you have several alternatives:

• Look for the same product in another size, color or version, if available.
• Check similar categories such as Accessories or Rackets Bags, where you can find quality alternatives.
• Access our OUTLET section to take advantage of offers on products with limited stock.
• Contact our customer service team to help you find a similar product or inform you about upcoming stock arrivals.

Is payment refunded if the product is out of stock?

If for any reason you complete your payment and it is later found that the product is unavailable, at TiendaPadelPoint we immediately refund the corresponding amount. The process may vary depending on the payment method: on cards it usually appears within a few days, while on PayPal or bank transfers it may take a little longer. Our priority is to ensure your satisfaction and trust in your purchase.

What if the cart contains several products and only one is out of stock?

If your order includes several items and only one is out of stock, our system will give you the option to complete the purchase with available products or modify your cart. For products from brands such as Starvie or Asics, you can easily search for alternatives in the relevant categories.

How to stay informed about availability and avoid missing out?

To avoid your desired product selling out before you complete your purchase, we recommend:

• Complete your order as soon as possible, especially during launches and OUTLET periods.
• Subscribe to our stock alerts to receive notifications about Novedades and restocks.
• Explore products from other renowned brands such as Black Crown or Nox, which usually offer variety and quality.

What makes TiendaPadelPoint different in stock management?

We work with a real-time updated stock system, minimizing incidents and allowing you to shop with confidence. Our experience in the padel sector and access to leading brands such as Babolat or Siux allows us to offer quick alternatives and personalized support for any setback.

What to do if you want an out-of-stock product?

If the product you want is out of stock, you can:

• Request information about upcoming restocks through our customer service.
• Check the Accessories category for complementary items.
• Explore other options in Ropa Padel to complete your sports equipment.

How do we guarantee your satisfaction?

At TiendaPadelPoint we are committed to always offering the best solution, whether with an immediate refund, searching for alternatives or giving priority to upcoming products. Your satisfaction is our motivation to continue improving every day.