Return and warranty options at TiendaPadelPoint

How to protect your purchase at TiendaPadelPoint

Shopping at TiendaPadelPoint means peace of mind and security. Our online store, a leader in padel equipment, offers clear and advantageous policies for returns and warranties so you can enjoy your experience worry-free. Whether you are looking for padel rackets, padel shoes or accessories, your satisfaction is guaranteed from the very first moment.

What are the deadlines and conditions for returning a product?

At TiendaPadelPoint you have 14 calendar days from the receipt of your order to exercise your right of withdrawal. This means you can return any product, as long as it is in perfect condition, unused and in its original packaging. Personalized or intimate use products may be subject to special conditions.

How to request a return at TiendaPadelPoint?

To manage a return, simply contact our customer service. We will provide you with the steps to follow and the return address. Once we receive the product and check its condition, we will proceed to refund the amount using the original payment method.

Are returns free of charge?

Return shipping costs are the responsibility of the customer, except in cases of TiendaPadelPoint error or defective product. Always keep the shipping receipt until the refund is completed.

What does the warranty cover on padel products?

All TiendaPadelPoint products come with the legal warranty, usually 2 years from the date of purchase unless otherwise indicated by the manufacturer. This warranty covers manufacturing or material defects, but not damage caused by misuse or normal wear and tear.

How to process a warranty claim at TiendaPadelPoint?

If you find a defect in your product, contact our team with photos and a clear description of the problem. We will take care of the claim with the manufacturer and keep you informed about the process and deadlines.

The main brands we offer, such as Adidas, Black Crown or Bullpadel, guarantee the highest quality and after-sales support for their products.

Which products are eligible for return or warranty?

Products eligible for return are those that have not been used and retain their original packaging and labels. In the case of warranty, any defective product may be analyzed for possible repair, replacement or refund as appropriate.

• Padel rackets: Return and warranty according to general conditions.
• Padel shoes: Return and warranty available, as long as they show no signs of use.
• Padel clothing: Can be returned if unused and with tags.
• Accessories: Return valid if unused.
• OUTLET: OUTLET products maintain the legal warranty, although they may have special return conditions.

What steps to follow for exchanges, returns and warranty management?

The process is simple and transparent. For both returns and warranties, the first step is to contact us with your order details and a description of the issue. Our team will guide you through every step, from product pickup to the final resolution.

How to properly pack a product for return?

We recommend using the original packaging and protecting the product well to avoid damage during transport. Always include a copy of the purchase invoice to speed up the process.

How long does the refund take?

Once the product is received and inspected, the refund is made within a maximum of 14 business days, using the same payment method as the purchase.

Where to find more information about news and conditions?

To stay up to date with all news and policy changes, visit our website and check the help sections. You can also discover the latest collections of padel clothing, padel balls and racket bags to complete your gear.

Trust TiendaPadelPoint for your padel purchases and enjoy the best customer service, tailored returns and the best warranty on top brands such as Starvie and Wilson.