Returns and warranties management at TiendaPadelPoint

Efficient process for returns and warranties in our store

Trust when shopping at TiendaPadelPoint is essential for us. That's why we offer a transparent, easy-to-use returns and warranties system, adapted to all types of products and brands. Our goal is to ensure each customer enjoys a positive shopping experience, even if a return or warranty claim is needed.

In our store, you can find everything from padel rackets, padel shoes, clothing, and accessories, to exclusive products from leading brands such as Adidas, Bullpadel, Head, Babolat and many more.

Commitment to customer satisfaction

Customer satisfaction is our driving force. That's why we have designed a clear procedure so that any return or warranty claim is fast and hassle-free. Whether for OUTLET products or for the latest new arrivals from the best brands, we take care of every detail to ensure the process is safe and transparent.

What are the deadlines for making a return

At TiendaPadelPoint, the standard period to request a return is 14 calendar days from the receipt of the order, in accordance with current legislation on the right of withdrawal. During this period, you can request the return of your products, provided they are in perfect condition, with original packaging and no signs of use.

Requirements for returns

• Product must be in original condition, unused, and with all included accessories.
• Original packaging and tags intact.
• Proof of purchase or receipt.

For accessories or padel balls, it is important not to have opened the packaging for the return to be accepted.

What is the procedure for processing a return

The process for processing a return in our store is simple and is carried out in a few steps:

• Contact our customer service team via the web form or email.
• Include the order number and the reference of the product to be returned.
• You will receive detailed instructions for sending the product to our facilities.
• Once we receive and verify the condition of the product, we will process the requested refund or exchange as soon as possible.

Costs associated with returns

Return shipping costs may be borne by the customer, except in cases of defective products or shipping errors. For items purchased in OUTLET or among new arrivals, the same general conditions apply, with special attention to stock availability for exchanges.

How do product warranties work

All products offered at TiendaPadelPoint come with the legal warranty established by the manufacturer, generally two years from the date of purchase. We work with recognized brands such as Adidas, Bullpadel, Head, Babolat and many others, who offer solid warranties and agile management processes.

Cases covered by the warranty

• Manufacturing or material defects.
• Structural problems not caused by misuse.

The warranty does not cover damage caused by improper use, incorrect handling, or normal wear and tear. To process a warranty claim, you must contact our customer service, attaching photos of the defect and proof of purchase.

What should I do if I receive a defective or wrong product

If you receive a defective product or one different from what you ordered, it is essential to contact us within 48 hours of receipt. Our team will arrange collection and replacement at no cost to you. This applies to padel rackets as well as rackets bags and padel clothing.

Fast and effective claims

To speed up the process, we recommend sending photos of the product and a brief explanation of the issue. Our commitment is to offer a fast solution, whether by replacement, repair, or refund.

Which brands and categories have special conditions

Some brands, such as Adidas, Bullpadel, and Head, may require specific technical reviews for warranty acceptance. Clothing and padel accessories usually have standard conditions, but we always recommend checking each product's file for specifics.

Useful links by categories and brands

• Accessories
• Padel shoes
• Rackets Bags
• Adidas
• Bullpadel
• Head

For any questions, our customer service is available to help you resolve any issue related to returns or warranties.