Returns and Warranty Policies at TiendaPadelPoint

Everything You Need to Know About Returns and Warranties in Our Store

At TiendaPadelPoint, we are committed to offering you the best shopping experience for padel products. Our returns and warranty policy is designed so you can enjoy your padel rackets, padel shoes, accessories, and other items with total confidence and support. Below, we explain in detail how we handle returns and warranties, so you can always shop with peace of mind.

What Does the Returns Policy Cover?

Our returns policy covers any product purchased in the store, from padel balls to sportswear and accessories. If the received product does not meet your expectations or has a defect, you can request a return within a set period after receiving your order. For products in the OUTLET section, specific conditions also apply, which we detail below.

How Long Do I Have to Return a Product?

The usual period to return a product at TiendaPadelPoint is 14 calendar days from the date of delivery. The item must be in perfect condition, unused, and in its original packaging. Remember that products such as padel shoes or racket bags must be returned without signs of use and in the same condition as received.

Products Not Eligible for Return

• Personalized or custom-made items.
• Products used, washed, or damaged by the customer.
• Accessories such as padel accessories that have been opened and cannot be resold for hygiene reasons.

How Do I Make a Return at TiendaPadelPoint?

To start a return, contact our customer service team via the website form or by calling the phone number provided. We will guide you through the process and provide the address for returning the product. Once received and reviewed, we will process the refund as soon as possible.

In the case of defective products or shipping errors, return shipping costs are covered by us. For voluntary returns, the customer covers shipping costs unless otherwise specified in special promotions or for OUTLET products.

Documentation Needed for Returns

• Invoice or purchase receipt.
• Order reference and reason for the return.

What Warranty Do TiendaPadelPoint Products Have?

All items sold in our store have the official manufacturer's warranty. Top brands such as Adidas, Bullpadel, Head, Babolat, Nox, and many more support their products against any manufacturing defect.

The warranty covers manufacturing and functional defects, but not damage caused by misuse, drops, or normal wear and tear. The warranty period varies depending on the product and manufacturer, usually between 6 and 24 months. To use the warranty, it is essential to keep the purchase invoice and contact our technical service.

Warranty Management by Brand

Each brand has its own warranty protocol. For example, Siux and Starvie offer direct customer service for technical issues. If you have any questions, check the section for each manufacturer on our website for detailed procedures.

What If the Product Arrives Defective or Damaged?

If you receive a defective or damaged product during shipping, you must report it within 24 to 48 hours of receipt. This way, we can process the incident with the shipping company and manage the replacement or refund of the affected item.

We recommend checking the package condition upon delivery and, if you notice visible damage, note it on the delivery document and photograph the packaging to speed up the process.

Quick Refund and Replacement

Once the issue is validated, the refund or replacement of the product is processed as quickly as possible. Our goal is your complete satisfaction when shopping at TiendaPadelPoint.

How Can I Stay Informed About Policy Updates or Changes?

The returns and warranty policies may be updated to comply with current regulations or improve customer service. We recommend regularly visiting our website and checking the News section to stay informed about possible changes or special promotions on padel clothing, racket bags, or accessories.

Personalized Assistance and Advice

At TiendaPadelPoint, we have a specialized team to address any questions about returns and warranties. Feel free to contact us for any inquiries.