Fast shipping and easy returns at TiendaPadelPoint

Swift shipping so you enjoy your purchase on time

At TiendaPadelPoint, we know fast delivery is key to enjoying your new padel products as soon as possible. That's why we work with top couriers to guarantee fast and secure shipping across the peninsula and the Balearic Islands.

Usually, orders placed before 16:00 are processed and shipped the same day, with typical delivery times of 24 to 48 working hours. Products like padel accessories or padel balls tend to arrive faster, while larger items such as racket bags or padel shoes may require up to 72 hours in some cases.

For purchases outside the peninsula, delivery time may range from 3 to 5 business days. You will always receive a tracking email to keep you updated on your order's status.

Are there shipping costs at TiendaPadelPoint?

We offer free shipping on most products, especially on orders above a set minimum. Check the specific conditions at checkout, as additional fees may apply for special destinations or bulky products.

How are returns managed at TiendaPadelPoint?

At TiendaPadelPoint, we want your experience to be 100% satisfactory. You have 14 calendar days from receiving your order to request a return, no reason required. The process is simple: just contact our customer service team and we'll guide you through every step.

Steps to process a return

• Contact us by email or phone with your order number.
• Prepare the product in its original packaging, unused, with all accessories or tags.
• We'll send you return instructions and, if needed, a shipping label to make it easier.

Once we receive the item and verify its condition, we'll process your refund or exchange as you prefer.

Which products can be returned and which cannot?

Most items can be returned if unused and in their original packaging. This applies to padel rackets, padel clothing, accessories, or products from the OUTLET section. For hygiene reasons, some items such as underwear or personalized products may not be returnable.

Are there costs associated with returns?

For returns due to withdrawal, shipping costs are the customer's responsibility unless it is a TiendaPadelPoint error or a defective product, in which case we cover them. If your purchase is from brands like Adidas, Bullpadel or Head, the procedure is just as fast and transparent.

What if I receive a defective or wrong product?

If you receive a faulty or incorrect product, don't worry. At TiendaPadelPoint we cover all collection and replacement costs, ensuring your satisfaction. Just notify us and we'll arrange collection and replacement as soon as possible. We work with leading brands like Babolat or Nox, guaranteeing top quality.

How long does a return take to process?

Once the item arrives at our warehouse and its condition is checked, the refund is processed within 7 business days. If you prefer, you can request an exchange for another item from our catalog, including new arrivals from top brands or deals in the OUTLET.

Tips to speed up your shipping and return

For an even better experience, we recommend double-checking your delivery address and keeping an eye on your confirmation and tracking emails. If you need to change any information or have questions about returns, our team is always available. Remember, you can equip yourself with the latest padel rackets, shoes, or accessories from brands like Starvie and Asics with total peace of mind.

Personalized support and guaranteed trust

At TiendaPadelPoint, we strive daily to offer you a safe, fast, and personalized shopping experience. For any questions about shipping times or return procedures, don't hesitate to contact us. Your satisfaction is our priority!