Warranties and Returns for International Orders

Everything you need to know about warranties and returns outside Spain

Shopping at TiendaPadelPoint, international customers enjoy a safe experience backed by clear warranty and return policies. This confidence extends to the entire range of products, from padel rackets to shoes, apparel, and accessories. With a global community of players, the store is committed to providing solutions to any situation that may arise after purchase, including for customers outside Spain.

What do warranties cover for international customers?

TiendaPadelPoint warranties cover manufacturing defects in all products, regardless of destination country. Renowned brands such as Adidas, Bullpadel or Head ensure quality goods, backed by both the store and the manufacturer's policies.

How do international returns work?

If you live outside Spain and need to return a product, the process is simple and transparent. You can request a return within the designated period, as long as the product has not been used and is in its original packaging. International return shipping costs are usually the customer's responsibility, except in the case of proven factory defects or errors. TiendaPadelPoint provides support throughout the process to ensure an easy return.

Deadlines and conditions for returns outside Spain

The usual period for international returns is 14 calendar days from receipt. This period applies to all product categories, including padel balls, apparel, and rackets bags. Products must be in perfect condition and show no signs of use.

Which brands offer the best international support?

At TiendaPadelPoint, we work with the world's top padel brands. For instance, Adidas, Bullpadel, Head, Babolat and Nox offer solid international warranties. This makes it easy to manage claims or returns even from abroad, ensuring a smooth experience for international buyers.

How to file a warranty claim from abroad?

To file an international warranty claim, simply contact TiendaPadelPoint customer service. You will need to provide proof of purchase and photos or videos of the defect. The team will coordinate the collection or instruct you on the procedure depending on the brand purchased.

What should I know before placing an international order?

Before buying from outside Spain, check the shipping, customs, and return policies. In the OUTLET section you will find exclusive deals, but remember that promotions may have specific exchange or return conditions. For new arrivals and launches, check the New Arrivals section.

Tips for safe international shopping

• Always check warranty and return policies before completing your purchase.
• Keep all purchase receipts and communications.
• Contact customer service for questions about brands such as Siux or Wilson.
• For exchanges, check if the product is from categories like apparel or accessories to know the specific procedures.

What to do if you have an issue with your international order?

If you encounter any problem, the TiendaPadelPoint team is ready to help. From handling warranties for brands like Babolat to returns for rackets bags or padel rackets, you will receive personalized support. Don't hesitate to contact us from Europe, America, Asia or anywhere else in the world.