Return process at TiendaPadelPoint

How to process a return easily at our store

At TiendaPadelPoint, customer satisfaction is a priority, which is why we offer a clear, fast and secure return process. If you have made a purchase and need to return a product, here we explain in detail how to proceed so that your experience is positive and hassle-free.

Advantages of buying with a return guarantee

Buying padel equipment online can raise doubts, especially when it comes to products such as padel rackets, padel shoes or technical clothing. That's why at TiendaPadelPoint we guarantee your right to withdraw and exchange, so you can shop with complete peace of mind.

The returns policy covers everything from padel accessories to outlet products, always complying with the requirements stated in our online store.

What steps should I follow to return a product?

The return process at TiendaPadelPoint is designed to be simple and transparent:

• Prior communication: Contact our customer service team through the usual channels to inform us of your wish to return the product. It is important to indicate the order number and the reason for the return.
• Return period: You have 14 calendar days from receipt of the order to request a return. This period is valid for most products, including padel balls and racket bags.
• Product conditions: The item must be in perfect condition, unused and with its original packaging intact, including all accessories and labels.
• Sending the product: Once the return is confirmed, you should send the item to the address provided by our team. The shipping cost of the return is usually borne by the customer, unless it is our error or a defective product.
• Refund or exchange: Once the product is received and its condition checked, we will proceed with the refund or, if you prefer, the shipment of a replacement product.

Required documentation and receipts

Always keep the shipping receipt and any documentation associated with the return. In case of any incident, these documents will be necessary to speed up the process and guarantee your right to return.

Which products can be returned and which cannot?

At TiendaPadelPoint you can return most products, including padel rackets, accessories, shoes and more. However, there are some exceptions:

• Personalised or custom-made products, such as printed t-shirts.
• Items that, for hygiene reasons, cannot be returned if unsealed, such as underwear or socks.
• Material damaged by misuse, improper handling or lack of original packaging.

We recommend checking the product sheet of each item and, if in doubt, consulting our team before making your purchase.

Special cases and OUTLET section products

Products purchased in the OUTLET category may be subject to special return conditions, such as limited offers or clearance items. Be sure to read the specific conditions indicated in each case.

What is the return cost and how is the refund made?

The cost of the return depends on the reason:

• If the return is due to a TiendaPadelPoint error or manufacturing defect, collection and reshipment are at our expense.
• For returns due to withdrawal or change of mind, the customer pays the return shipping costs.

The refund is made using the same payment method used for the purchase, once the product has been received and checked. The usual timeframe for the refund is 3 to 7 working days after approval. If you prefer, you can request a voucher for future purchases.

Tips to speed up the process

Check the information when communicating the return, attach photos if there are defects and keep the original packaging. This will facilitate management and avoid delays or incidents.

What to do if the product received is defective or incorrect?

If you have received a damaged, defective or wrong product, contact our customer service team immediately. For these cases, we will need pictures showing the condition of the item and its packaging. TiendaPadelPoint will take care of the collection and, if you wish, send a new product at no additional cost.

Deadlines and incident resolution

For products from well-known brands such as Adidas, Bullpadel or Starvie, the management of warranties and returns follows specific procedures to ensure maximum customer satisfaction.

How to ensure that all return requirements are met?

Before sending the product, make sure you meet the following points:

• Product unused and not handled.
• Original packaging and complete accessories.
• Return form duly completed or confirmed communication by email.

For any questions about conditions or products, whether Head, Asics or brands such as Babolat, our team is always available to help you.

Check out new arrivals and personalised assistance

Remember you can check all our new arrivals or access our main categories to find out about products and their return conditions: padel rackets, shoes, accessories, padel clothing and much more.