Returns and exchanges process at TiendaPadelPoint

How to manage returns and exchanges in our store

At TiendaPadelPoint we strive to offer you the best shopping experience, which includes a clear and transparent returns and exchanges process. Whether you have purchased padel rackets, padel clothing, padel balls or any other product, you can manage your returns quickly and easily.

Flexible returns policy

We know that shopping online can leave some doubts, which is why we offer a returns policy tailored to your needs. You have a usual period of 14 calendar days from receipt of your order to request a return or exchange of any item, provided the product is in perfect condition, unused, and with its original packaging.

• Products such as padel accessories, padel shoes and racket bags can also be returned under these conditions.
• For items purchased in our OUTLET section, returns may be subject to specific conditions.
• Personalized products or those with obvious use cannot be returned.

What steps do I need to follow to process a return?

The process is very simple. Just contact our customer service team, providing your order number and the reason for the return. We will indicate the procedure to follow, including the shipping address and established deadlines.

Documentation and packaging

It is essential that the product is sent in its original packaging, undamaged and accompanied by all accessories or promotional gifts that may be included. Remember to attach the purchase receipt to expedite the process.

How long does a return or exchange take?

Once we receive the product at our facilities and verify its condition, we will proceed to process the refund or exchange requested. The usual period for returns is between 3 and 7 business days from receipt of the item. Depending on the payment method, the refund may take a few more days to appear in your account.

Refunds and payment methods

The refund is made using the same payment method used for the purchase. If you wish to exchange for another product, we will manage the new shipment once the initial return is approved.

Are return costs borne by the customer?

In most cases, return shipping costs are the responsibility of the customer, except when the product has manufacturing defects or you receive a wrong item. In these cases, TiendaPadelPoint assumes the costs of collection and replacement of the product.

Special cases

If your order includes products from renowned brands such as Adidas, Bullpadel, Starvie or Head, you can check specific return conditions on their product pages.

Which products cannot be returned?

For hygiene and safety reasons, certain items such as underwear, socks or any customized product are excluded from the right of return, as well as products that show signs of use.

Recommendations before requesting a return

• Carefully check padel clothing and footwear before trying them on the court.
• Always keep the original packaging and tags until you are sure the product meets your expectations.
• If you have doubts about sizes or accessory compatibility, check our accessories section or request advice.

How do I know the status of my return?

Once your request has been processed, you can check the status through our support team or from your customer account on the website. We will keep you informed by email at every stage of the process, from receipt of the product to the refund or shipping of the new item.

The importance of shopping with confidence

At TiendaPadelPoint we want you to enjoy a worry-free shopping experience, which is why we offer you a transparent and simple returns policy. If you are looking for new arrivals or want to discover brands such as Nox, Starvie or Siux, do so with the peace of mind of always having return or exchange options.