Returns and complaints at TiendaPadelPoint

Essential steps for managing your return or complaint

At TiendaPadelPoint, we strive to offer our customers the best shopping experience in sports equipment, whether it is padel rackets, padel shoes, or padel clothing. If you need to process a return or file a complaint, we explain the process step by step so you can do so with maximum security and transparency.

Who can request a return?

Any customer who has made a purchase in our store has the right to request a return if the received product does not meet expectations, has defects, or simply wishes to exchange it for another model. Our catalogue includes everything from padel balls, racket bags to padel accessories, so the return policy applies to all available items, including outlet and clearance products.

What are the deadlines and conditions for returning a product?

The general period for making a return at TiendaPadelPoint is 14 calendar days from receipt of the order. It is essential that the product is in perfect condition, shows no signs of use, and is in its original packaging. For items in the padel shoes or padel clothing category, make sure not to remove tags or wash garments. For OUTLET products, conditions may vary and we recommend always checking the specific details on the product page.

Required documentation for the return

Always include the purchase invoice and, if possible, a brief explanation of the reason for the return. This helps speed up the process and provides you with a personalised solution.

How to start the return or complaint process?

To begin, contact our customer service through the contact form on the website or by sending an email to the relevant department. Indicate your order number and describe the reason for the return or complaint. Our team will advise you on the next steps and provide you with the address to send the product.

• Step 1: Request the return or complaint, providing the order number.
• Step 2: Carefully pack the product, including all accessories and original packaging.
• Step 3: Send the package to the address given, preferably with a tracking number.
• Step 4: Once the product is received and verified, we will proceed with the refund or send a new item, as appropriate.

Refund and exchange options

The refund is made using the same payment method as the purchase. If you prefer to exchange the product for another, you can check our padel accessories section or see the newest arrivals in Novedades.

When is a complaint applicable and how is it resolved?

Complaints are usually related to manufacturing defects, shipping errors, or transportation issues. In the case of products from renowned brands such as Adidas, Bullpadel, or Wilson, the manufacturer's warranty may cover possible defects. Our team will analyse each case and, if appropriate, manage the complaint directly with the brand to offer you an effective and swift solution.

Complaints for transport damage

If the package arrives damaged, please notify us within 24 hours of delivery so we can claim with the shipping company and resolve your issue as soon as possible.

What about shipping costs for returns?

For returns due to withdrawal, shipping costs are usually borne by the customer, except in cases of error or manufacturing defect. If the order is incorrect or the product is defective, TiendaPadelPoint covers the shipping costs. For queries about products from brands such as Babolat, Head, or Nox, our after-sales service will assist you throughout the process.

Returns on OUTLET products

The OUTLET section offers discounted items that may have specific return policies. Always check the conditions before making your purchase.

Tips to speed up your return or complaint

Always keep the original packaging and purchase invoice, as they are essential for any management. If you have doubts about sizing in padel clothing or padel shoes, consult our guides before breaking seals. For any issue, our team is available to help you at any time.

Personalised attention for every customer

At TiendaPadelPoint, we are committed to personalised attention, offering adapted solutions for both seasonal products and those in OUTLET or padel accessories. Contact us to resolve any doubts regarding your returns or complaints.