Returns and warranty at TiendaPadelPoint

How to manage returns and warranties on your padel purchase

At TiendaPadelPoint we understand the importance of offering a safe, transparent and hassle-free shopping experience. That's why we provide our customers with a returns and warranty process designed so you can buy padel products with complete confidence. Whether you buy padel rackets, padel shoes, padel apparel or accessories, our goal is that you always feel supported.

A process tailored to every need

Our returns process adapts to the different products you can find in the shop, whether they are OUTLET items or new arrivals in the catalog. The returns policy allows you to request an exchange or refund if the product does not meet your expectations or has a defect.

What is the deadline and conditions for a return?

At TiendaPadelPoint, you have 14 calendar days from receipt of your order to request a return of any product, without having to justify the reason. To be accepted, the product must be in perfect condition, unused and in its original packaging. This applies to both top brands such as Adidas, Babolat, Bullpadel, Head and many others, as well as products on offer.

Steps to request a return

• Contact our customer service with your order number and the reason for the return.
• Prepare the product in its original packaging, including all accessories, labels and documentation.
• We will provide you with the shipping address so you can send the package to our facilities.
• Once received and checked, we will process the refund or exchange according to your preference.

Which products have warranty and how do you process it?

All products sold at TiendaPadelPoint have the legal warranty established by the manufacturers, usually 2 years for new items. This includes padel rackets, padel balls, racket bags and more. Top brands such as Asics, Nox or Siux offer warranties for manufacturing defects, not for damage from misuse or normal wear and tear.

How to process a warranty correctly

• Keep your receipt or purchase invoice, as it is essential for warranty management.
• Contact our support team detailing the problem and attaching photos if possible.
• The case will be evaluated and, if applicable, repair, replacement or refund will be managed as established by the manufacturer.
• In some cases, the manufacturer may require a physical inspection before approving the warranty.

Are there exceptions to returns and warranty?

Some items have special conditions. For example, returns of personalized products, underwear or hygiene items are not accepted for health reasons. In the case of padel balls and other consumables, returns are only accepted if unopened. Products in the OUTLET section may also have particular warranty and return conditions, specified in each product sheet.

Tips to avoid incidents

• Check your order carefully upon receipt and notify us of any issues within the first 24 hours.
• Always keep the original packaging and accessories until you are sure you want to keep the product.
• Check the specific warranty conditions on the product sheet before purchasing.

How long does the refund take and who pays return costs?

Once we receive the product and check that it meets the return conditions, the refund is processed within a maximum of 14 days, using the same payment method as the purchase. In case of withdrawal, shipping costs are borne by the customer. If the return is due to our error or a defect, TiendaPadelPoint covers the collection and shipping costs of the new product.

Personalized customer service

If you have any doubts about the returns or warranty process, our customer service team is available to help. You can also check the new arrivals section to stay up to date on policy changes and new products in our catalog.